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Browse our frequently asked questions below or submit a support ticket and one of our friendly support team will be happy to help.

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Frequently Asked Questions

Here are answers to some of the most common questions about our platform and services, so you can make the most of your investment journey with us.

Finiva is your step-by-step education platform to mastering investing and personal finance. With interactive courses, a real-world investing simulator, and a personal educational plan, we help you boost your investing and finance skills in just a few weeks.

Signing up for Finiva is simple! Just visit our website and click on the "Get Started" button. You’ll need to take a small quiz and set up your account. Once completed, you can start exploring our educational platform.

Absolutely. Finiva is a legit investment and personal finance educational platform committed to providing quality content and real-world practice. We prioritize your security and adhere to compliance standards.

Cancelling your subscription is easy and hassle-free. Just follow the instructions below:
  1. Login to your Finiva Account here.
  2. Go to your Finiva Profile page - see the screenshot below.
  3. Click the settings button in the right-hand corner.
  4. Select subscription and click ‘Cancel Subscription’.

Finiva offers a 30-day money-back guarantee to ensure your satisfaction. To request a refund, simply follow these steps:
  1. Visit our 'Support Form' page.
  2. Select ‘Refund’ from the “Select a Reason” drop-down menu.
  3. Click the settings button in the right-hand corner.
  4. Provide the email address you used for your purchase and briefly explain your reason for requesting a refund.
Our team aims to review and respond to all refund requests within 5 working days. However, we typically process requests within 24 hours, Monday through Friday. For more details, please refer to our Terms and Conditions.

No, Finiva is an education-focused platform, not a live trading platform. However, we offer a demo trading feature with simulated trading environments, allowing you to practice and refine your skills risk-free as you progress through our educational courses.

Our platform includes engaging features like earning badges and competing on leaderboard tables, where you can advance through different leagues. It’s a fun, interactive, and rewarding way to learn the principles of trading without any financial risk.